At phcity, your privacy matters as much as your gaming experience. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use it, and what rights you have as a player based in the Philippines. We keep things straightforward so you always know where you stand.
A clear breakdown of the personal data phcity collects and how each type is used.
When you register on phcity, we collect your full name, date of birth, email address, mobile number, and a username of your choice. This information is required to create and verify your account, confirm that you meet the minimum age requirement of 21 years old under Philippine gaming regulations, and ensure that only one account is linked to each individual player. We also use this data to send you important account notifications, such as password reset requests and security alerts. Without this basic information, we are unable to provide you with a safe and compliant gaming environment on our platform.
To process deposits and withdrawals in Philippine pesos, phcity collects payment-related information including your preferred payment method, transaction reference numbers, and deposit or withdrawal amounts. We do not store full card numbers or sensitive banking credentials directly — these are handled by our regulated payment processing partners who operate under their own strict security standards. Transaction records are retained for regulatory compliance purposes and to help resolve any disputes that may arise regarding your account balance or gaming history. All financial data is encrypted in transit and at rest to protect it from unauthorised access.
When you access phcity through your mobile browser or any device, we automatically collect certain technical information such as your IP address, device type, operating system, browser version, and the pages or games you interact with during your session. This data helps us optimise the platform for the devices most commonly used by Filipino players, diagnose technical issues quickly, and detect unusual activity that may indicate fraud or unauthorised access. We do not use this data to build advertising profiles or share it with marketing networks. Usage data is analysed in aggregate form to improve platform performance and the overall player experience.
Philippine regulations require us to verify the identity of players before processing withdrawals or when account activity triggers a review. In these cases, we may request a government-issued ID such as a Philippine passport, driver's licence, or SSS/UMID card, along with a selfie or proof of address. These documents are used solely for identity verification and anti-money laundering compliance purposes. Verification documents are stored securely and are never shared with third parties except where required by Philippine law or regulatory authorities. Once verification is complete, documents are retained only for the period required by applicable regulations.
As a player in the Philippines, you have clear rights over your personal information — here is what they are and how to exercise them.
You have the right to request a copy of the personal data that phcity holds about you at any time. If you believe any of your information is inaccurate or out of date — for example, a change of mobile number or address — you can request a correction through our support team. We will process access and correction requests within a reasonable timeframe and confirm the outcome in writing. Keeping your account information accurate is also important for ensuring smooth withdrawals and uninterrupted access to the platform. We encourage all Filipino players to review their account details periodically and notify us of any changes promptly.
If you close your phcity account and no longer wish us to hold your personal data, you may submit a deletion request to our support team. We will remove your personal information from our active systems, subject to any legal obligations that require us to retain certain records — for example, transaction histories that must be kept for anti-money laundering compliance under Philippine law. Where full deletion is not immediately possible due to these obligations, we will restrict the use of your data to only what is legally required and delete it as soon as the retention period expires. We will always inform you of the outcome of your deletion request and the reasons for any partial retention.
phcity uses industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. All data transmitted between your device and our platform is encrypted using secure protocols, and sensitive information stored on our servers is protected by access controls that limit who can view or process it. We conduct regular security reviews and work with trusted technology partners who are contractually required to maintain equivalent security standards. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection regulations. Your security is not an afterthought at phcity — it is built into every layer of how we operate.
phcity does not sell your personal data to third parties for marketing or advertising purposes — full stop. We may share your information with carefully selected service providers who help us operate the platform, such as payment processors, identity verification services, and fraud prevention partners, but only to the extent necessary for those specific purposes and under strict contractual data protection obligations. We may also disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts when we are legally required to do so. Any third party that receives your data on our behalf is required to handle it in accordance with applicable Philippine data protection law and our own privacy standards. We review our third-party relationships regularly to ensure ongoing compliance.
Common questions from Filipino players about how their data is handled on phcity.
No — phcity does not sell, rent, or trade your personal data to any advertiser or marketing company. Your information is used exclusively to operate your account, process transactions, verify your identity, and comply with Philippine regulatory requirements. We share data with third-party service providers only where strictly necessary for platform operations, and those providers are contractually bound to protect your information. If you ever receive unsolicited marketing that references phcity, please contact our support team immediately so we can investigate. Your trust is the foundation of our platform, and we take any misuse of your data extremely seriously.
When you close your phcity account, we begin the process of removing your personal data from our active systems. However, certain records — particularly transaction histories and identity verification documents — must be retained for a period defined by Philippine anti-money laundering and gaming regulations. During this retention period, your data is restricted to compliance use only and is not used for any other purpose. Once the legally required retention period expires, your data is permanently deleted from our systems. If you have specific questions about how long particular types of data are kept, please contact our support team for a detailed response.
Yes — you have the right to request access to the personal data that phcity holds about you. To submit a data access request, contact our support team through the channels available in your account dashboard and provide sufficient information to verify your identity. We will compile and deliver your data within a reasonable timeframe, typically within 30 days of receiving a verified request. The information provided will cover the main categories of personal data we hold, including account details, transaction records, and any identity verification documents on file. There is no charge for a standard data access request.
If you suspect that your phcity account or personal data has been accessed without your authorisation, you should change your password immediately and contact our support team right away. Our security team will investigate the incident, temporarily restrict account activity if necessary to prevent further unauthorised access, and guide you through the steps to secure your account. We take all reports of potential data compromise seriously and will keep you informed throughout the investigation process. For additional security, we recommend using a strong, unique password for your phcity account and enabling any available account security features. You can also visit our FAQ page for guidance on keeping your account safe.
phcity is built for Filipino players who want a safe, transparent, and enjoyable mobile gaming experience. If you have any questions about this Privacy Policy or how your data is handled, our support team is ready to help.